HelpDesk by Easy Redmine

Try the integrated Help desk solution by Easy Redmine for improved customer care and smoother processing. There are two basic ways of creating tickets—from e-mail or from a simplified user interface of ticketing software. Tickets are stored in projects where you can define SLAs, pre-paid hours, transfer 'unused' hours, and easily generate reports.

Enhance customer satisfaction using our help desk software. Combine seamless ticketing and customer service tools for exceptional support delivery.

Easy Redmine Alerts are here to notify you about the updates that are relevant specifically to you. Users can define their own alerts and get notified via e-mail if the defined conditions are met. Typical alerts include milestone due dates, exceeded budgets, overdue tasks, etc.

The HelpDesk Director Dashboard is a predefined personal dashboard tailored for the HelpDesk Director role, offering comprehensive insights into customer support operations. Designed to optimise management efficiency, this dashboard provides at-a-glance awareness of critical performance metrics, empowering directors to enhance service quality and team productivity. Integrated seamlessly into Easy Redmine's customer service software, it ensures real-time visibility and control over help desk performance.

Predefined personal dashboard suitable for HelpDesk Operator role is designed to provide at-a-glance awareness of current performance relevant to customer support operation. It is a dedicated workspace designed to streamline daily tasks and improve efficiency for support operators. Integrated into Easy Redmine's customer service software, this dashboard offers a clear overview of individual performance, task progress, and operational insights, making it an essential tool for delivering exceptional customer service.

Management and assignment of tickets have never been easier with our help desk software! With the new HelpDesk Dashboard, you can efficiently handle your ticket and available resources. There is no need to open every ticket and create an update for the assignment of responsibilities. You can just preview your tickets at the ticket pool provided by the HelpDesk Dashboard to identify the resources needed for the given problem.

Would like to have a clear overview of your support clients with reliable help desk software? The HelpDesk project feature can help you with that! Project overview allows you to set and observe the number of contract hours according to SLA, the number of hours that have been already worked, and the remaining hours. 

In addition to that, it provides color coding for each project, which gives you a nice visual representation of the current statuses of projects. Furthermore, you can easily categorize your projects, for example on the basis of the importance of a particular customer or the level of services provided. Naturally, within each specific project, there is its own overview that goes into more detail – ticket reports, SLA events, timesheets, etc.