Redefine your technology projects with IT service management
In today's technology-driven business environment, effective ITSM is crucial for maintaining operational excellence and ensuring customer satisfaction.
Easy Redmine offers a comprehensive solution that helps you design, deliver, operate, and control IT services with precision & efficiency.
Why ITSM matters?
Enhanced service quality
ITSM practices help standardise and optimise IT service delivery, leading to improved service quality and consistency.
Increased efficiency
By structuring IT processes and procedures, ITSM reduces downtime, improves resource allocation, and enhances overall operational efficiency.
Better alignment with business goals
ITSM ensures that IT services are aligned with business objectives, supporting organisational growth and success.
Improved customer satisfaction
With streamlined processes and faster issue resolution, ITSM leads to higher customer satisfaction and loyalty.
Cost reduction
Effective ITSM practices help identify and eliminate inefficiencies, reducing operational costs over time.
Compliance and risk management
ITSM frameworks often incorporate best practices for compliance and risk management, helping organisations meet regulatory requirements.
How Easy Redmine empowers your ITSM
Our integrated Help Desk solution streamlines ticket processing, ensuring efficient customer support.
Create tickets from emails or through a user-friendly interface, organise them into projects, and keep customers informed with automated notifications.
This AI-powered system simplifies ticket creation and management, saving valuable time for your team.
What our customers say
Lukáš Mezírka
We faced an interesting challenge in the form of Easy Redmine implementation, thanks to which we wanted to combine all our activities into one system. We did it all! On behalf of our entire implementation team, I would like to thank Mr. Petr Vávra, who was very helpful and facilitated the transition from the original systems to Easy Redmine. I really appreciate his responsiveness and ability to suggest different ways to address our processes. I hope that we and our suggestions have been a source of inspiration for improving the Easy Redmine. I think that throughout the implementation we have established a very important value, partnership for us, based on which we look forward to further cooperation with Easy Software.
Key features & capabilities
HelpDesk
Try the integrated Help desk solution by Easy Redmine for improved customer care and smoother processing. There are two basic ways of creating tickets – from e-mail or from a simplified user interface. Tickets are stored in projects where you can define SLAs, pre-paid hours, transfer 'unused' hours, and easily generate reports.
Knowledge Base
Organize all your company information in one place and keep it accessible by a single click.
Asset & Configuration Management
The Easy Redmine Asset & Configuration management is a powerful tool that allows you to easily manage and organize your assets and configurations in a familiar directory structure directly from Easy Redmine. Custom data fields, structures, filters and views make it easy to access and use. With the ability to link assets to any entity, assign permissions and have centralised management, you can also ensure that all your assets and configurations are up-to-date and easily accessible.
Requirements Management
Requirements management is useful for technically sophisticated projects where lots of small components and details build a big and impressive product (like a car or a piece of machinery). Simply create artifacts, which represent basic attributes in the requirements' tree structure.
Alerts – Early Warning System
Easy Redmine Alerts are here to notify you about the updates that are relevant specifically to you. Users can define their own alerts and get notified via e-mail if the defined conditions are met. Typical alerts include milestone due dates, exceeded budgets, overdue tasks, etc.
