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HelpDesk Assistant

Revolutionize your customer support with the HelpDesk Assistant. This AI-powered tool drafts responses for your helpdesk operators, leveraging historical data and Easy AI's advanced language model to provide accurate, contextually relevant answers.

Try HelpDesk Assistant▶️ Watch it in action

Key features:

  • Time-saving response generation: Operators can quickly produce accurate, tailored responses to customer inquiries. In just a few seconds.
  • Consistency across support channels: Ensure uniform and reliable answers regardless of which team member is responding.
  • Reduced human error: Minimize mistakes in customer communication by leveraging AI-generated responses based on verified information.
  • Relevant sources in ticket reponse: AI-generated responses include relevant URLs or documentation, providing customers with additional resources for self-help and in-depth information.

Discover how HelpDesk Assistant works


Watch HelpDesk Assistant in action

HelpDesk Assistant transforms customer support

Watch our Head of Product, Jan Řeřicha demonstrate how AI-accelerated HelpDesk Assistant generates answers for customer service teams.

Let AI assistants handle your tasks

🟡 Write Assistant

  • Analyse meeting notes
  • Rewrite texts
  • Simplify technical jargon

🟡 AI Task Summary

  • Get a summary of a task
  • Generate action steps from task
  • Reduce extensive searches

🟡 Knowledge Assistant

  • One shared source of information
  • Real-time assistance in finding relevant answers
  • Easy access to all the information

Easy Redmine in a nutshell

Unified project suite

Integrate project, work, IT service, and source code management in one platform for technology projects.

Powered by AI

Work smarter with secure, on-site AI that summarises, reads, and converts notes into actionable tasks.

Data security

Deploy on-premises or use ISO certified cloud. Open-source code audits ensure top-tier security for your IP.

Reporting & analytics

Make data-driven decisions with Easy Redmine's real-time, customisable reporting features.

Product

Easy Redmine redefines your technology projects

  • Adaptive project and work management suite powered by integrated AI.
  • Combines hybrid project management, IT service management, and source code management.
  • Trusted by over 1,000 satisfied technology services and enterprise customers.
  • Delivers complex projects effortlessly and ensures seamless post-delivery service.

Trusted by the best

Try Easy Redmine in 30 days free trial

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