Key features:
- Time-saving response generation: Operators can quickly produce accurate, tailored responses to customer inquiries. In just a few seconds.
- Consistency across support channels: Ensure uniform and reliable answers regardless of which team member is responding. It also recognises the latest question in the context. It replies to the client’s last message while considering the full conversation history.
- Reduced human error: Minimize mistakes in customer communication by leveraging AI-generated responses based on verified information.
- Relevant sources in ticket reponse: AI-generated responses include relevant URLs or documentation, providing customers with additional resources for self-help and in-depth information.
- Screenshot understanding: AI can read images attached to tickets and generate accurate responses based on their content.
