Every customer's helpdesk project may have its own email heading and footing with HTML formatting. Emails sent to such special projects will have a personalized look and contain customer-specific information. This includes both emails from your operators, and also automatic emails (after ticket creation, auto-follow-ups).
HelpDesk project overview
Would like to have a clear overview of your support clients? The HelpDesk project feature can help you with that! Project overview allows you to set and observe the number of contract hours according to SLA, the number of hours that have been already worked, and the remaining hours. In addition to that, it provides color coding for each project, which gives you a nice visual representation of the current statuses of projects. Furthermore, you can easily categorize your projects, for example on the basis of the importance of a particular customer or the level of services provided. Naturally, within each specific project, there is its own overview that goes into more detail – ticket reports, SLA events, timesheets, etc.
