Furthermore, new features even expanded the capabilities by adding:
- Quick replies
- Automatic email follow-ups
- Pre-set importable dashboards with statistics
Options for how to send replies to customers from tickets – quick reply, which sends an email directly after saving the comment, or editable reply, where after the comment you may review the email that will be sent. When your operators have done their job, it is time to let the Help desk do the rest – email follow-up and/or close passive tickets, ask for customer feedback about their past resolved tickets.
All operations are then caught in reports and visualized in charts that are pre-set on downloadable dashboards that you can implement into your application within 5 minutes. All operations are then caught in reports and visualized in charts that are pre-set on downloadable dashboards (from the Community portal) that you can implement into your application within 5 minutes.
