Adaptive & time-saving ticketing system

Organizing tickets in Easy Redmine Help Desk offers very diverse solutions – sorted ticket queues, ticket kanban overview, automatic assignment to agents, assignments by a dispatcher, etc; that will adapt to your practice. All crucial features of renowned help desk systems such as custom email templates and signatures; private (internal) comments; email sender, subject, recognition; auto replies about ticket creation; project-based SLA are ready to help serve your customers.

Furthermore, new features even expanded the capabilities by adding:

Quick replies
Automatic email follow-ups
Pre-set importable dashboards with statistics

Options for how to send replies to customers from tickets – quick reply, which sends an email directly after saving the comment, or editable reply, where after the comment you may review the email that will be sent. When your operators have done their job, it is time to let the Help desk do the rest – email follow-up and/or close passive tickets, ask for customer feedback about their past resolved tickets.

All operations are then caught in reports and visualized in charts that are pre-set on downloadable dashboards that you can implement into your application within 5 minutes. All operations are then caught in reports and visualized in charts that are pre-set on downloadable dashboards (from the Community portal) that you can implement into your application within 5 minutes.

Unified project suite

Integrate project, work, IT service, and source code management in one platform for technology projects.

Powered by AI

Work smarter with secure, on-site AI that summarises, reads, and converts notes into actionable tasks.

Data security

Deploy on-premises or use ISO certified cloud. Open-source code audits ensure top-tier security for your IP.

Reporting & analytics

Make data-driven decisions with Easy Redmine's real-time, customisable reporting features.

Product

Easy Redmine redefines your technology projects

Adaptive project and work management suite powered by integrated AI.
Combines hybrid project management, IT service management, and source code management.
Trusted by over 1,000 satisfied technology services and enterprise customers.
Delivers complex projects effortlessly and ensures seamless post-delivery service.