HelpDesk for Easy Redmine
This is a bundle of Easy Redmine plugins that streamlines all customer processes. Set your SLAs and provide your clients with top-quality support and increase their satisfaction using the Easy Redmine HelpDesk.
HelpDesk
Try the integrated Help desk solution by Easy Redmine for improved customer care and smoother processing. There are two basic ways of creating tickets – from e-mail or from a simplified user interface. Tickets are stored in projects where you can define SLAs, pre-paid hours, transfer 'unused' hours, and easily generate reports.
Alerts - early warning system
Easy Redmine Alerts are here to notify you about the updates that are relevant specifically to you. Users can define their own alerts and get notified via e-mail if the defined conditions are met. Typical alerts include milestone due dates, exceeded budgets, overdue tasks, etc.
HelpDesk Director Dashboard
A predefined personal dashboard suitable for the HelpDesk Director role is designed to provide at-a-glance awareness of current performance relevant to customer support management.
HelpDesk Operator Dashboard
Predefined personal dashboard suitable for HelpDesk Operator role is designed to provide at-a-glance awareness of current performance relevant to customer support operation.
