The best Jira Service Management alternatives for enterprises
With Atlassian Data Center reaching end of life by 2029, IT teams need a reliable Jira Service Desk alternative that delivers enterprise-grade service management without cloud lock-in.
- Top HelpDesk alternatives to Jira Service Management
- Built-in SLA tracking and ticket management
- On-premises or private cloud deployment
- AI HelpDesk features
Top 5 Jira Service Management alternatives compared
As Atlassian phases out self-hosted options, organisations are evaluating Jira Service Desk alternatives that offer ITSM capabilities with deployment flexibility. Compare the leading service management platforms to find the right fit for your team.
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Atlassian |
Easy Redmine |
GitLab |
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Redmine |
Tuleap |
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Why consider a Jira Service Desk alternative?
The clock is ticking. Atlassian has announced the end of Data Center by 2029 (EOL), meaning no more updates, security patches, or support for self-hosted Jira Service Management. But even before the deadline, teams are finding compelling reasons to explore alternatives.
On top of that, there are common Jira negatives:
- Cloud migration: Atlassian is pushing all users toward cloud-only subscriptions. For organisations with strict data sovereignty requirements, regulated industries, or internal security policies mandating on-premises hosting, this creates significant compliance challenges.
- Costs: Jira Service Management pricing becomes increasingly expensive as teams grow. The combination of per-agent licensing, premium features as paid add-ons, and the upcoming cloud-only model leads to unpredictable, rising costs.
- Complexity: JSM's powerful features come with significant configuration overhead. Teams often require dedicated Jira administrators and extensive training, delaying time-to-value and increasing operational burden.
- Limited Project Management: While Jira Service Management handles service requests well, connecting IT service management with broader project delivery requires additional Atlassian products (Jira Software, Confluence) and their associated costs.
HelpDesk by Easy Redmine is the #1 Jira self-hosted alternative
Enterprise-grade HelpDesk that replaces Jira Service Desk
The HelpDesk in Easy Redmine integrates with project and service management, enabling efficient ticket handling, SLA tracking and faster issue resolution.
Key features:
- Multi-channel ticket intake (email, portal, API)
- Customisable SLA policies with automated escalation
- Agent queues with workload balancing
- Integrated time tracking and billing
- Complete audit trail and reporting
- AI HelpDesk Assistant that drafts responses
Built-In Knowledge Base powering your HelpDesk
The Knowledge Base is a great alternative to Confluence. It centralises essential project, IT, and service information, making it easy for teams to access, share, and reuse know-how across all project phases, reducing duplication and speeding up issue resolution.
Key features:
- Hierarchical article organisation
- Full-text search across all content
- Article linking to ticket categories
- Access controls by team, project, or role
- Version history and audit logging
- Customer-facing knowledge portal
Agile & Waterfall project management in one platform
Easy Redmine Agile project management gives Jira users everything they’re used to—and even more with Waterfall features. Plan and track work on customizable Scrum and Kanban boards, manage backlogs and sprints, and link tasks with time tracking, resources, and reporting in just a few clicks.
This means IT teams can escalate service requests into project tasks, track the resource impact of support work, and report on how ITSM efforts connect to broader organisational objectives. No more context switching between systems or manual data synchronisation.
Key features:
- Escalate tickets to project tasks
- Track time across support and project work
- Resource Management includes support workloads
- Unified reporting across ITSM and projects
- Gantt Charts for IT project planning
Workflow Automations and AI agents for support
Easy Redmine's n8n integration connects your ITSM workflows to over 1,000 applications. Build no-code automations that route tickets, trigger notifications, sync data with external systems, and reduce manual effort across your service operations.
By embedding AI agents and automation workflows via n8n your team can get real‑time alerts on risks, automatically escalate issues and standardise processes without constant supervision.
Software development with GitLab integration
While Jira integrates with Bitbucket, Easy Redmine, Jira open source alternative, offers native GitLab integration. This brings repositories, merge requests, commits, and releases right into your project interface, giving your team complete visibility into development progress. All self-hosted, migration fully supported.
Setup is simple: name the repo, insert the URL and token, and then choose between automatic or manual syncing. This enables teams to link commit statuses and log time against tasks for better traceability and informed decision-making.
How to easily migrate Jira Service Management to Easy Redmine
Choose between the cloud or server deployment. We recommend starting with the Easy Redmine free trial. Your team can migrate to on-premises at any time.
Our experts will migrate your data from Jira, Confluence, Jira Service Desk and Bitbucket. We replicate your workflows, configurations, and functions to ensure seamless continuity.
See for yourself, side-by-side, that all your projects, issues, and workflows have been accurately transferred and are fully functional in Easy Redmine.
Use Easy Redmine as a Jira Service Management on-premises alternative solution
With expert guidance and a structured three‑step process: enumerations migration, interim configuration and customisation, followed by full data import, Easy Redmine makes switching from Jira far less stressful.
Throughout the migration, you retain full visibility over your users, projects and tasks, and after migration, you run thorough user testing so everything works as expected in the new environment.
Case studies of Jira data migration
Data migration from Jira to Easy Redmine: Case study of Aspecta
IT Consulting
This case study delves into the pivotal challenges faced by Aspecta, the objectives outlined in their tender documentation, and the ultimate shift to Easy Redmine.
Data migration from Jira to Easy Redmine: A comprehensive look at Istari Vision
Software Development
In this comprehensive case study, we will take a look at Istari Vision's data migration from Jira Software to Easy Redmine. Learn how Istari Vision took advantage of the opportunities and improved the operational process in an effective way.
Articles and tips about Jira recent news
The end of Jira on-premises: Atlassian Data Center terminates support
Atlassian is pulling the plug on Jira Data Center—and with it, the last on-premises option for Jira users. By 2029, support and updates will be gone entirely. The countdown has started: migrate to the cloud, plan a hybrid setup, or find a true on-premises alternative before the clock runs out.
Transform your service operations using AI in Easy Redmine HelpDesk
Struggling with help desk inefficiencies? Let's explore how Easy Redmine's AI-powered HelpDesk transforms your daily operations and boosts the productivity of your customer support.
Smarter SLA control for HelpDesk
Tired of chasing SLAs manually? With Easy Redmine's latest HelpDesk update, simply changing a ticket’s status handles everything—emails, fulfilment, logs, and reports.
