HelpDesk

Try the integrated Help desk solution by Easy Redmine for improved customer care and smoother processing. There are two basic ways of creating tickets – from e-mail or from a simplified user interface. Tickets are stored in projects where you can define SLAs, pre-paid hours, transfer 'unused' hours, and easily generate reports.

Key features:

Tickets from e-mail or simplified user interface
Sorting of tickets into projects according to customer/products or any other criteria
Automated e-mail notifications for clients during ticket processing
Definition of SLA – time to response, time to solve, proprieties, pre-paid hours
Reports per project or client + overall stats of ticket processing
Customizable Help Desk statistics
SLA reports - average first response, failed SLAs, success ratio, etc.
Ticket performance monitoring by the operator (ticket owner)
Quicker email replies from the ticket
Help Desk users – an extension of the Help Desk with an interface for external customers who enter and manage their requests through the Help Desk

Unified project suite

Integrate project, work, IT service, and source code management in one platform for technology projects.

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Work smarter with secure, on-site AI that summarises, reads, and converts notes into actionable tasks.

Data security

Deploy on-premises or use ISO certified cloud. Open-source code audits ensure top-tier security for your IP.

Reporting & analytics

Make data-driven decisions with Easy Redmine's real-time, customisable reporting features.

Product

Easy Redmine redefines your technology projects

Adaptive project and work management suite powered by integrated AI.
Combines hybrid project management, IT service management, and source code management.
Trusted by over 1,000 satisfied technology services and enterprise customers.
Delivers complex projects effortlessly and ensures seamless post-delivery service.