HelpDesk

Try the integrated Help desk solution by Easy Redmine for improved customer care and smoother processing. There are two basic ways of creating tickets—from e-mail or from a simplified user interface of ticketing software. Tickets are stored in projects where you can define SLAs, pre-paid hours, transfer 'unused' hours, and easily generate reports.

Enhance customer satisfaction using our help desk software. Combine seamless ticketing and customer service tools for exceptional support delivery.

Key features:

Tickets from e-mail or simplified user interface.
Sorting of tickets into projects according to customer/products or any other criteria.
Automated e-mail notifications for clients during ticket processing.
Definition of SLA—time to response, time to solve, proprieties, pre-paid hours.
Reports per project or client + overall stats of ticket processing.
Customizable Help Desk statistics.
SLA reports— average first response, failed SLAs, success ratio, etc.
Ticket performance monitoring by the operator (ticket owner).
Quicker email replies from the ticket.
Help Desk users—an extension of the Help Desk software with an interface for external customers who enter and manage their requests through the Help Desk

Unified project suite

Integrate project, work, IT service, and source code management in one platform for technology projects.

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Data security

Deploy on-premises or use ISO certified cloud. Open-source code audits ensure top-tier security for your IP.

Reporting & analytics

Make data-driven decisions with Easy Redmine's real-time, customisable reporting features.

Product

Easy Redmine redefines your technology projects

Adaptive project and work management suite powered by integrated AI.
Combines hybrid project management, IT service management, and source code management.
Trusted by over 1,000 satisfied technology services and enterprise customers.
Delivers complex projects effortlessly and ensures seamless post-delivery service.