HelpDesk

AI-driven workflows are not just for early adopters anymore—they’re now essential to remain competitive, efficient, and client-focused, especially in the field of customer support. Watch the webinar recording to stay updated!

What happens when HelpDesk, Knowledge Base, and Easy AI work together? Watch the webinar recording to see how Easy Redmine brings these three tools into one intelligent flow that saves time, improves accuracy and keeps your support teams ahead.

Tired of chasing SLAs manually? With Easy Redmine's latest HelpDesk update, simply changing a ticket’s status handles everything—emails, fulfilment, logs, and reports.

Easy Redmine is transforming how technology teams manage projects in the digital age. In our recent webinar, we explored how the new version, Easy Redmine 14, addresses the challenges of digital transformation and helps companies streamline their processes. Me and Eric Stojšić, IT Product Owner will guide you through the key features, and improvements and introduce you to Easy AI.

With so many project management strategies available to help you with your work, how do you select the best project strategy that works for your business and optimizes the workflow of your team? One project strategy to consider is Kanban.

Discover the hidden gems of Easy Redmine's HelpDesk! While some features are obvious from the start, others quietly transform your workflow behind the scenes. In this article, we'll reveal these unique, lesser-known tools that can boost your efficiency. Read on to unlock the secrets!

Easy Redmine’s HelpDesk software simplifies your communication and workflow, centralizes your information, and keeps every responsible employee up to date is essential when you have a problem. Dive deeper to see the opportunities of communication improvement. 

Navigating the landscape of customer service management tools can be a complex task. This comprehensive overview of service desk management tools highlights how Easy Redmine HelpDesk stands as a potent open-source alternative to Jira Service Desk.

As an esteemed Atlassian partner, your goal is to provide top-notch solutions to your clients. With the upcoming changes at Atlassian, including the cessation of Server support, many Jira users may face tough decisions.