Data migration from Redmine to Easy Redmine: Case study of Reiden Technik AG
Machine tools
2017
Reiden, Switzerland
130
All departments
Reiden Technik AG, a Swiss machine tool manufacturer with over 115 years of expertise, faced growing challenges in project management, knowledge sharing, and customer issue tracking.
To gain full control over data, streamline processes, and improve collaboration, they transitioned from Redmine to Easy Redmine’s on-premises software—transforming their approach to project management and operational efficiency.
How Reiden improved efficiency with an on-premises project management software
Reiden, a leading machine tool manufacturer, recognised the need to enhance its project management processes to improve efficiency and productivity. With a large portfolio of projects and a growing team, Reiden sought a comprehensive on-premises solution to streamline project management tasks and enhance collaboration.
After thorough research and evaluation, Reiden made the strategic decision to migrate from Redmine to Easy Redmine, implementing it as on-premises software to ensure full control over data and security. This move transformed their project management approach, driving success across their operations.
Before switching to Easy Redmine
Reiden used email, Excel sheets, and project management tools such as MS-Project. Information was dispersed and frequently circulated via emails. Customer service requests were limited to emails or phone calls, lacking clear accountability, visibility, or historical data.
Project management lacked efficiency, with issue resolution often involving lengthy email exchanges among various parties. Overall, there was a lack of visibility and transparency.
Top challenges faced
- Project management
- Knowledge management
- Tracking & solving of customer issues (service desk)
The implementation of Easy Redmine software on-premises deployment
We migrated from Redmine. The implementation was hands-on, focusing on implementing the software and allowing the user to explore its possibilities first. It was essentially a field test and trial, which turned out to be successful. Within a year, we finalized a structure and improved our processes.
- Effective project management & planning.
- Efficient communication & task assignment with clear responsibilities between different teams and departments. No more lengthy and inefficient discussions by email.
- Transparent tracking of customer issues and effective problem-solving between customer service and other departments like mechanical engineering and software development.
- Structured implementation of our new agile development process across our hardware and software development teams.
- Centralized documentation of specifications, requirements, and knowledge.
Gantt chart in Easy Redmine software
The most used features of Easy Redmine
- Projects and tickets/issues.
- Wiki for documentation, requirement engineering, and knowledge management.
- Gantt for effective project planning.
- Kanban for maximum visibility of our agile processes in hardware and software development.
Integrations used
- SVN
- Proprietary time tracking system
- Some in-house Python automation
Michael Müller
The most used functions
Template for development projects and operational tasks
Customizable dashboard for tracking results
Automatically created milestones
Road map for managing the projects
Who is Reiden Technik AG?
For over 115 years, REIDEN machine tools have been manufactured with Swiss quality and values in Reiden, Lucerne.
As a medium-sized, family-owned manufacturer of milling machines and machine tools, Reiden Technik AG offers intelligent, customer-specific solutions in mechanical engineering. This approach makes them unique and successful in current markets: the EU (mainly DACH), China, and South Africa.
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