Data migration from Redmine to Easy Redmine: Case study of Reiden Technik AG

Reiden, a leading machine tool manufacturer, recognized the need to enhance its project management processes to improve efficiency and productivity. With a large portfolio of projects and a growing team, Reiden sought a comprehensive solution to streamline project management tasks and enhance collaboration. After thorough research and evaluation, Reiden made the strategic decision to migrate from Redmine to Easy Redmine, a decision that would transform their project management approach and drive success in their operations.

Before switching to Easy Redmine

Reiden used email, Excel sheets, and project management tools such as MS-Project. Information was dispersed and frequently circulated via emails. Customer service requests were limited to emails or phone calls, lacking clear accountability, visibility, or historical data. Project management lacked efficiency, with issue resolution often involving lengthy email exchanges among various parties. Overall, there was a lack of visibility and transparency.

Top challenges faced

• Project management
• Knowledge management
• Tracking & solving of customer issues (service desk)

The implementation of Easy Redmine brought:

We migrated from Redmine. The implementation was hands-on, focusing on implementing the software and allowing the user to explore its possibilities first. It was essentially a field test and trial, which turned out to be successful. Within a year, we finalized a structure and improved our processes.

• Effective project management & planning
• Efficient communication & task assignment with clear responsibilities between different teams and departments. No more lengthy and inefficient discussions by email.
• Transparent tracking of customer issues and effective problem-solving between customer service and other departments like mechanical engineering and software development.
• Structured implementation of our new agile development process across our hardware and software development teams
• Centralized documentation of specifications, requirements, and knowledge.

The most used features:

• Projects and tickets/issues
• Wiki for documentation, requirement engineering, and knowledge management
• Gantt for effective project planning. 
• Kanban for max. visibility of our agile processes in hardware and software development

Integrations used:

• SVN
• Proprietary time tracking system
• Some in-house Python automation