How Service AI transforms HelpDesk operations

Table of contents

What holds back HelpDesk operations
Imagine: HelpDesk operations streamlined
Solution for HelpDesk challenges: Service AI
Proper set-up for Service AI
Survey: AI-Powered HelpDesk enhances customer satisfaction
HelpDesk Assistant in Easy Software
Save time and boost quality with AI-powered assistance

What holds back HelpDesk operations

Managing a HelpDesk comes with several significant challenges that can impact service quality and team efficiency. Let's identify the main pain points that service teams face daily:

1. Multiple tools causing confusion

HelpDesk teams often struggle with juggling various disconnected communication tools, making it difficult to handle customer interactions and support tickets effectively. This tool disparity leads to scattered information and reduced productivity.

2. Keeping up with response time expectations

One of the biggest challenges is maintaining quick and high-quality responses to customer inquiries. Without proper systems in place, teams often fall behind on their service level agreements.

Imagine: HelpDesk operations streamlined

What if I tell you that your HelpDesk can have:

• automated ticket categorisation,
• AI-powered responses to resolve simple queries instantly,
• integrated knowledge base to provide faster, more accurate answers,
• consistent customer service.

All at once. Sounds amazing? Or unreal?

Meet HelpDesk Assistant by Easy AI!

Solution for HelpDesk challenges: Service AI

Easy Redmine's HelpDesk Assistant brings AI power to your service desk, cutting response times and ensuring consistently high-quality answers. With automated ticket sorting and intelligent response suggestions, your team can focus on complex issues while routine queries get resolved faster.

The HelpDesk Assistant analyzes an uploaded collection of resources, including tasks and Knowledge Base, and suggests a draft response referencing these sources. Easy Redmine users can review, edit, and paste the AI-generated answer into a comment to respond to clients efficiently. Also, this AI Assistant minimizes mistakes in customer communication and keep your responses align with your specific tone of voice.

In a nutshell, your HelpDesk team will appreciate:

• speeding up ticket resolution with AI-powered responses, leading to higher customer satisfaction rates,
• creating accurate, high-quality responses by using the unified Knowledge Base, reducing follow-up questions,
• keeping communication professional and consistent across all customer interactions.

And the result? Satisfied customers and more efficient operations.

HelpDesk Assistant by Easy AI

Proper set-up for Service AI

Honestly, our AI-powered HelpDesk Assistant saves you valuable time on every support ticket. On average, you can save between 5 to 15 minutes per ticket. However, it also depends on the industry and the complexity level.

To do so, the set-up needs to be prepared as follows:

• integrated Knowledge Base and detailed documentation of the service/product to be available to HelpDesk Assistant,
• ideally, the unified products or services that do not vary a lot,
• keywords are used properly, there is a system.

The main advantage of HelpDesk Assistant is its ability to provide answers to most queries where the company has documented knowledge. It processes information faster than humans and delivers comprehensive responses that you can simply copy and paste.

Survey: AI-Powered HelpDesk enhances customer satisfaction

Nearly all business leaders recognise AI as a key to their future business growth. A recent Deloitte survey of over 2,620 executives worldwide confirms this, with an overwhelming 94% stating that AI technology is vital for their success.

The same research has shown an interesting discovery—Generative AI helps build better customer relationships (mainly recognized in the field of banking, and transportation). According to Deloitte's survey, 9% of surveyed leaders confirmed this benefit.

HelpDesk Assistant in Easy Software

Easy AI with HelpDesk Assistant is used in our company daily. Watch our Head of Product, Jan Řeřicha, demonstrate how Easy Redmine 14's AI HelpDesk Assistant provides and generates answers for customer service in the video below.

Save time and boost quality with AI-powered assistance

After identifying challenges and potential improvement, it is obvious that Easy Redmine's Service AI with its HelpDesk Assistant helps with generating higher-quality responses and quicker ticket resolution to provide even better customer service.

With HedlpDesk Assistant as the next supporting and always-ready-to-work member, your team can save valuable time while maintaining high service quality and customer satisfaction. This brings a win-win situation for both sides. If you want to experience all the mentioned benefits, try Easy Redmine, an adaptive project management software powered by AI.