Case study - Enhancing stability and efficiency with Easy Redmine

Before switching to Easy Redmine

Before adopting Easy Redmine, Bittner+Krull was dealing with stabilising their software operations. Their processes were heavily reliant on existing tools that lacked integration and consistency. They required a centralised platform to manage customer support and partially oversee project management activities without overcomplicating workflows.

• A lack of integration and consistency due to multiple disconnected tools.
• The need for a centralized platform to enhance transparency in customer support and project management.
• Concern over potential workflow disruptions from new software implementations.
• A priority is on stability and reliability rather than frequent, disruptive innovations.

To address these issues, Bittner+Krull sought a comprehensive yet non-intrusive solution that would support their helpdesk operations while maintaining process stability.

Expectations

Bittner+Krull expected the implementation to enhance stability and operational reliability, ensuring a robust and consistent system. A key priority was establishing a reliable Helpdesk platform to efficiently manage customer support. Additionally, they sought seamless ongoing administration, jointly handled by their internal team, led by Michael Kunze, and Easy Redmine specialists. Maintaining workflow continuity with minimal disruptions was crucial to preserving long-term usability while integrating new enhancements.

Requirements

The company required:

 1. A Helpdesk tool to streamline and manage support tickets effectively.

 2. A platform that integrates partially into their project management needs without overhauling their current processes.

 3. A prepaid continuous support system to maintain smooth operations.

 4. Stability and reliability in both software updates and implementation.

Why Ease Redmine?

Bittner+Krull selected Easy Redmine for its dependable Helpdesk functionality and its ability to support its project management needs. The platform’s continuous support system perfectly suited their business model, ensuring consistent and efficient operations. Easy Redmine was also flexible enough to adapt to their specific workflows, providing a tailored solution that met their requirements without adding unnecessary complexity.

The key reasons for choosing Easy Redmine are:

• Process stability: Provided operational continuity without unnecessary complexity.
• Efficient administration: Required minimal ongoing adjustments.
• Customization: Adapted seamlessly to their specific workflows.
• Continuous prepaid support system: Offered ongoing assistance to maintain operational efficiency.
• Comprehensive project management tools: Enabled effective project tracking, resource allocation, and reporting.
• Enhanced collaboration features: Facilitated cross-departmental teamwork and communication.
• Improved risk and issue management: Allowed for proactive identification and resolution of project risks.

Implementation objectives of Bittner+Krull

Bittner+Krull focused on enhancing operational stability, ensuring reliable performance with minimal disruptions. A key priority was the optimization of the helpdesk system, enabling more efficient customer support and streamlined administration through collaboration between internal teams and Easy Redmine specialists. Maintaining workflow continuity was essential to sustaining long-term usability while preserving existing structures.

Key improvements included:

• Enhanced project management capabilities for better planning, execution, and tracking.
• Strengthened cross-team collaboration to foster seamless departmental coordination.
• Optimized resource allocation to maximize efficiency in personnel and time management.
• Increased transparency to provide stakeholders with visibility of real-time project progress.
• Automated reporting and documentation to streamline analysis and improve decision-making.
• Proactive risk management and issue tracking to identify and mitigate project risks early.
• Task prioritization and workflow optimization for improved efficiency in managing multiple projects and deadlines.
• Scalability for future growth to ensure a flexible platform adaptable to evolving business needs.

This strategic implementation reinforced Bittner+Krull’s commitment to operational excellence, customer satisfaction, and long-term scalability.

Solution

Easy Redmine provided Bittner+Krull with a centralised platform to manage their customer support and partially assist with project management tasks. The implementation focused on tailoring the system to their specific workflows, particularly in Helpdesk management, ensuring seamless ticket handling and tracking. The prepaid continuous support system ensured they had reliable access to assistance whenever needed, aligning with their operational model.

Through customised settings and dedicated training, Bittner+Krull’s team was equipped to efficiently manage and administer the platform. The implementation process prioritised stability and usability, resulting in a solution that perfectly complemented their day-to-day operations.

Key implementation highlights included:

• Helpdesk streamlining: Optimized support ticket management for faster resolution.
• Project management Integration: Ensured smooth execution of project-related activities without overhauling existing systems.
• Prepaid continuous support system: Enabled reliable long-term support.
• Customization & training: Ensured teams could efficiently manage and administer the platform.

By prioritizing stability and usability, Easy Redmine successfully complemented Bittner+Krull’s daily operations.

Evaluation & Results

The implementation of Easy Redmine brought significant improvements across multiple areas, enhancing stability, efficiency, and long-term project management capabilities.

Operational Enhancements

1. Enhanced stability – A robust helpdesk platform ensuring consistent performance with minimal disruptions.
2. Efficient support tracking – Prepaid continuous support tailored to align with operational needs.
3. Workflow optimization – A highly customized system designed to fit specific business processes.
4. Improved customer support – Faster ticket resolution enabled by efficient Helpdesk tools.

Project Execution & Management

1. More effective project execution – Streamlined workflows leading to timely and efficient project delivery.
2. Higher visibility into project milestones – Real-time tracking and reporting for improved oversight and accountability.
3. Optimized team productivity – Better resource management and task allocation to maximize efficiency.

Risk Management & Decision-Making

1. Risk and issue management – Proactive identification and mitigation of project risks.
2. Better decision-making through reporting – Automated reporting tools provide valuable insights into project performance.

Scalability & Collaboration

1. Scalable project management solution – A future-proof system that adapts to business growth and evolving needs.
2. Enhanced communication and coordination – Streamlined collaboration between departments and clients for seamless operations.
3. Better forecasting and budget control – Improved financial planning through detailed tracking and analysis.

This strategic implementation ensured operational efficiency, improved decision-making, and a scalable framework for sustained business success.

The most used features:

• Helpdesk management: Facilitated quick and effective handling of customer support inquiries.
• Project management: Assisted in executing customer projects, software implementations, and change requests.
• IT development coordination: Managed development requests and software release planning.
• Time tracking & project controlling: Enabled accurate accounting of time expenditures.
• Automated reports & dashboards: Provided insights into project progress and performance metrics.
• Task prioritization & workflow automation: Ensured efficiency in handling multiple projects simultaneously.
• Resource planning & allocation: Enabled optimal distribution of workforce and time.

Conclusion:

Bittner+Krull relies on Easy Redmine to simplify customer communication while ensuring maximum transparency. By centralizing the helpdesk and project-related inquiries, Easy Redmine enables seamless collaboration among stakeholders, leading to faster problem resolution and greater efficiency.

With a focus on tailored solutions, long-term stability, and a prepaid continuous support system, Easy Redmine remains a valuable partner for Bittner+Krull. This collaboration highlights the effectiveness of a customized and adaptable platform in meeting the unique needs of an IT and software development company.