Add-ons for Easy Redmine

Key features:

• Tickets from e-mail or simplified user interface.
• Retains rich formatting and images from emails
• Sorting of tickets into projects according to customer/products or any other criteria.
• Automated e-mail notifications for clients during ticket processing.
• Definition of SLA—time to response, time to solve, proprieties, pre-paid hours.
• Reports per project or client + overall stats of ticket processing.
• Customizable Help Desk statistics.
• SLA reports— average first response, failed SLAs, success ratio, etc.
• Ticket performance monitoring by the operator (ticket owner).
• Quicker email replies from the ticket.
• Help Desk users—an extension of the Help Desk software with an interface for external customers who enter and manage their requests through the Help Desk

Key features:

• Built on MediaWiki platform for reliable content creation and editing
• Smart search capabilities, find any information within seconds
• Automatic maintenance alerts for broken links, unused pages and outdated content
• Custom publishing workflows
• Flexible access control to protect sensitive company information

Key features:

• Choose between industry-leading OpenAI or closed-source LLM
• Deploy on-premises or in the cloud - you control where your data stays
• Get instant answers from your organisation's knowledge base
• Turn meeting notes into actionable tasks automatically
• Write better and clearer with AI assistance
• Translate content into multiple languages
• Create project plans and status updates faster
• Get AI-powered help with customer service tickets

Key features of GitLab integration with Easy Redmine:

• See the status of your commits from the repository right on Easy Redmine's task detail
• The association works through the unique ID of each task
• Pre-defined keywords help you make your work even faster (+ you can define your keywords)
• Log time on tasks directly in GitLab

Key features:

• Manage leads and opportunities with a complete view of your sales pipeline
• Use Lead Processor to distribute and prioritise leads across your sales team or partner network
• Create custom dashboards for different roles to track sales performance and forecasts
• Connect sales with project delivery through built-in project management tools
• Support long-term client relationships with integrated customer care
• Work together with partners through a shared client view
• Track contracts and quotations in one central system
• Monitor project delivery and support in real-time
• Build custom processes that fit your specific sales cycle

Key Features:

• Document versioning + read/write online mode
• Document approval workflows - set-up circulation workflow and control it via Redmine
• Notifications - get notifications about document changes or documents waiting for your approval
• Lock documents – another users can see that file is being edited by someone else
• Directory structure - same as in your favourite file manager
• High-capacity infrastructure ready - upload large amounts of documents

Key features:

• Hardware inventory management - manage computers, routers, printers, who is using them, who is maintaining them, and the history of maintenance.
• Software license management - optimise licenses, track usage, owner, super-user, cost centre, and expiration date.
• Machinery and planned service management - track last service, next service, purchase date, financing, capacity, links, safety instructions, and shutdowns.
• Service offerings management - describe and manage service offerings as assets, filter them and link them to projects.
• Company carpool management - manage shared cars with registration plates, kilometres, etc.
• Company mobile phone and phone number management - track usage, user, and cost centre.
• Real estate management - manage tasks, business opportunities, and store information about the real estate.
• Conference room management - manage location, equipment, seats, dedicated or free, and maintenance.
• Personal contact management - manage personal contacts with attributes such as name, address, email, and phone number, linked to tasks and projects.
• KPIs management - Easily track and analyze key performance indicators (KPIs) to monitor project success and team performance. Our solution enables you to define, visualize, and manage KPIs, providing real-time insights and customizable dashboards. Stay informed and make data-driven decisions to optimize your project’s efficiency and outcomes.
• Training and Certification Management - Streamline the management of employee training and certifications with our comprehensive tools. Schedule training sessions, track progress, and manage certification renewals effortlessly. Ensure your team remains compliant and skilled, boosting overall productivity and maintaining high standards of expertise within your organization.
  

Custom design includes:

• custom graphics for the login page 
• company logo
• customization of primary software colors

Steps:

1. provision of necessary information/resources by the client (logo in requested format, brand identity manual or just company colors)
2. development of 2 mock-ups - login page and software home page
3. client's approval of proposed design
4. implementation of company graphics to the software

Contact us