Release notes for version: 11plus.2.0

Technological stack

This section is important for Server solution. Cloud users need not worry about any of this.

  • OS: Debian 10 or 11
  • Redmine: 5.0.0.easy (upgradable from Redmine 4.2.3)
  • Ruby: 2.6.x, 2.7.x
    Version 3.x support coming soon.
  • Bundler: 2.2.x
  • Database: Percona/MySQL 5.7+
  • redis-server: 5+
  • NodeJS: 14.16 (LTS)

Help desk improvements

Every feature is documented in Help desk documentation chapter listed on each change

SLA reports from tickets

Long awaited feature which allows to make SLA reports above tickets directly. Help desk managers can now see how many tickets met or missed SLAs and various types of indicators, trends or charts from it.
Help desk documentation chapter 4.2.6

Help desk users LDAP authentication

Help desk users can now log in via LDAP.
Help desk documentation chapter 9.3.1

Help desk users CSV import

Ability to import help desk user from CSV. Please ask your consultant about this option.
Help desk documentation chapter 9.2.1

Assign existing tickets to help desk user

Help desk users have limited ticket visibility - only tickets they created from the help desk portal. Now there is a solution to make them visible tickets that they created before version 11+ and help desk users functionality.
Help desk documentation chapter 9.4.1

Search partial phrases without "*"

New setting that searches results for incomplete terms.

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