Easy AI in Business Plan
We are updating our subscription plans to bring even more value through integrated AI. From September, both Business and Platform Plans include AI assistants designed to boost productivity and improve service management.
Business Plan – now with Easy AI Basic
The Business Plan includes Easy AI Basic, a package of five assistants to support everyday work:
- ✍️ Write Assistant
- 📋 AI Task Summary
- 📊 AI Project Planner
- 📈 AI Project Status
- 📚 Knowledge Assistant Lite
Essentials clients can upgrade to Business to access Easy AI Basic and additional features. Easy AI Basic is also available as a separate add-on.
Find out how to activate AI in your Business Plan
Platform Plan – advanced AI for service management
The Platform Plan introduces two advanced AI assistants:
Knowledge Assistant Pro → connects directly to your Knowledge Base and Confluence to deliver context-aware, data-driven answers, securely powered by your internal data.
HelpDesk Assistant → drafts answers directly in tickets, ensures consistent communication across the team, and can even read screenshots for faster resolution.
These additions make the Platform Plan the right choice for organizations looking to transform their service management with AI.
HelpDesk supercharged
HelpDesk Assistant
This AI-powered tool drafts responses for your helpdesk operators, leveraging historical data and Easy AI's advanced language model to provide accurate, contextually relevant answers. Essential for Customer Service teams.
What’s new:
- It replies to the client’s last message while considering the full conversation history.
- AI can read images attached to tickets and generate accurate responses based on their content.
Watch HelpDesk Assistant in action
HelpDesk Solutions for all levels of Service Management
Easy Redmine provides flexible HelpDesk options for Service Management teams, tailored to the needs of different organisations. Subscribe to the option that suits you best:
HelpDesk (add-on)
- Available as an add-on to Essential and Business plans.
- Core features include SLA tracking, automatic email updates, customisable statistics, and project-linked ticket workflows.
- Ideal for teams that need an integrated yet straightforward ticketing system.
HelpDesk Premium (add-on) - HelpDesk enriched with AI-powered HelpDesk Assistant
- Available as an add-on to Essential and Business plans.
- Provides enhanced features such as advanced dashboards, extended reporting, and tools for more complex customer support scenarios.
- Enriched with AI-powered HelpDesk Assistant:
- Drafts faster, more accurate replies based on your internal knowledge.
- Suggests relevant resources or documentation directly within tickets.
- Reduces response time and improves consistency across agents.
For Platfrom and Enterprise clients, both HelpDesk and HelpDesk Assistant are already included in the plan, with no need for additional add-on.
Learn more about our subscription plans
Webinar series: Discover how AI Agents transform the way organisations work
From operations, development, sales to support — AI Agents are here to take over routine tasks, accelerate workflows, and give your people more time for meaningful work.
In this webinar series, you’ll see practical use cases of AI in action:
- Smarter operations with automated workflows
- More coding time for developers
- Security-first strategies for the AI era
- Streamlined customer support
- AI-powered project & daily work management
Smarter sales with qualified leads and deeper insights
👉 Join us live to learn how AI Agents and Automations can free your teams from busywork, boost efficiency, and keep your business one step ahead.
