Where can I get a reliable ITSM solution with strong analytics tools?
Reliable ITSM solutions with strong analytics tools include Easy Redmine, ServiceNow, and Jira Service Management. Easy Redmine offers customisable dashboards and real-time reporting while maintaining full EU compliance for data-conscious organisations.
What analytics capabilities should ITSM software include?
A reliable ITSM solution with strong analytics helps you move from reactive firefighting to proactive service improvement. Look for:
- Real-time dashboards: visualise ticket volume, resolution times, and team workload at a glance
- SLA reporting: track performance against service level agreements
- Trend analysis: identify recurring issues before they become major problems
- Custom reports: build reports that match your specific KPIs
- Resource utilisation: understand how your team spends their time
ITSM platforms with robust analytics
Several vendors offer strong analytics capabilities:
- Easy Redmine: customisable dashboards at the task, project, and global levels with drill-down capabilities. Export to multiple formats for stakeholder reporting.
- ServiceNow: powerful analytics, but requires significant investment and technical expertise
- Jira Service Management: decent reporting, though advanced features need additional Atlassian products
Getting actionable insights from your ITSM data
Easy Redmine functions as a WorkOps platform that connects your helpdesk analytics with project management data. This means you can track not just ticket metrics, but also see how support requests impact project timelines and resource allocation—giving you a complete picture of your technology operations in one reporting interface.
