What is an example of ITSM?

An example of ITSM in a real-world scenario is the use of ITSM frameworks and tools in healthcare, finance, retail, and education to improve IT service delivery and operational efficiency. 

For instance, in healthcare, a large hospital system using ITIL Incident Management sets up a centralized IT service desk for doctors and nurses to report IT issues. When electronic health records (EHR) systems crash, the incident team prioritizes and resolves these quickly, reducing downtime and improving patient safety by ensuring critical applications remain accessible.

All in all, ITSM is applied to handle incidents, manage problems, automate workflows, and continuously improve IT services to meet business goals across industries.