What is Jira Service Management?

Jira Service Management is Atlassian's enterprise service management platform, evolving from the original Jira Service Desk to provide comprehensive IT service management (ITSM) and support capabilities.

What is the alternative to Jira Service Desk?

Alternatives to Jira Service Desk include several robust tools such as Easy Redmine HelpDesk, Zendesk, Freshdesk, Zoho Desk, SolarWinds Service Desk, and open-source options like Zammad and Redmine. These alternatives provide varying features like omnichannel support, automation, incident management, shared inboxes, customizable workflows, and knowledge bases.

Is there a free version of Jira Service Management?

Yes, Jira Service Management offers a free plan suitable for small teams. The free tier supports up to 3 agents and unlimited customers, including basic ticketing, a customer portal, queues, self-service knowledge base via Confluence integration, and limited automation (up to 500 rule runs per month) with 2 GB storage.

But it lacks advanced features like SLAs, asset management, premium support, or higher automation limits found in paid plans (Standard at ~$8/agent/month, Premium, Enterprise). Community support only applies, making it ideal for testing or lightweight internal help desks.

Is there a free version of Jira Service Management?

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