How Techno Brain Global unified project workflows across 15+ countries with Easy Redmine

Why Techno Brain chose Easy Redmine software

Techno Brain Global switched to Easy Redmine software to replace fragmented tools and gain unified control over its IT service delivery, project management, and support workflows. With cloud deployment and role-based dashboards, the team now operates with clarity, speed, and scalability across its global operations.

Before switching to Easy Redmine

Before implementing Easy Redmine software for project management, Techno Brain Global relied on several disconnected tools for project planning, task tracking, and customer support. 

This fragmentation caused:

• The need for an all-in-one centralized project platform became clear as the company continued growing its global service portfolio
• Poor visibility into project statuses
• Inefficient communication between departments
• Manual task handovers and duplicated work
• Lack of centralised support ticket tracking

The company needed a robust platform that would bring clarity, accountability, and agility to its daily operations.

Expectations from project management tool

•  Consolidate project and work management into a single platform
•  Enable real-time tracking of tasks, service tickets, and deliverables
•  Improve coordination across departments and distributed offices
•  Gain actionable insights via custom dashboards and role-based views

Requirements

• Integration of project management, IT service management, and source code workflows
• Department-specific dashboards for reporting, KPIs, and planning
• Scalable cloud deployment with data residency compliance

Implementation

A pilot phase helped define key requirements and test Easy Redmine’s flexibility. Once validated, the implementation was presented to leadership and approved for full rollout.

Easy Redmine setup

As part of the Easy Redmine setup, we created a structured project environment with clearly defined user roles and permissions to ensure controlled access and accountability. We also built reusable project templates that support consistent project delivery across different teams and use cases.

Additionally, our support team configured custom dashboards for task tracking, assessing team capacity, and performance monitoring—laying the groundwork for data-driven decision-making and efficient project execution.

Cloud deployment

Techno brain global chose Easy Redmine’s secure cloud platform, hosted regionally to meet data policies and reduce infrastructure overhead. The setup ensured:

•  Seamless access for remote and regional teams
•  Automatic updates and simplified IT administration
•  Reliable scalability for future expansion

Training

Targeted training was delivered in two stages:

1.  Admins and key users received early hands-on sessions.
2.  Team-specific onboarding covered task workflows, dashboard usage, and HelpDesk functionality.

Testing

Before go-live, teams ran real-use case scenarios in a test environment to validate project workflows, ticket lifecycle behavior, and reporting structures.

Evaluation: Results and benefits

After full deployment, Easy Redmine enabled Techno Brain Global to gain centralized control over projects, deadlines, and workloads. The team began tracking and resolving support requests more efficiently through an integrated help desk.

With customizable dashboards, they now monitor performance metrics and overall project health in real time. Onboarding new users became faster thanks to intuitive user roles and ready-to-use templates. Additionally, the cloud-hosted infrastructure ensures smooth operation with minimal maintenance requirements.

The most used features

• Dashboards – Used by teams and leadership to monitor KPIs, workloads, and project milestones
• Task tracking – Allows departments to prioritize work, assign responsibilities, and meet deadlines
• HelpDesk – Centralized system for ticket management, client issues, and internal service workflows