What are the best ITSM vendors for cross-departmental service management?
The best ITSM vendors for cross-departmental service management include Easy Redmine or other platforms like ServiceNow. Easy Redmine excels as a WorkOps platform where IT (developers, operations), sales, HR, facilities, and other departments share a unified platform.
What cross-departmental ITSM requires
Enterprise service management extends ITSM beyond IT to handle requests across the organisation. Key requirements:
- Multi-department portals: unified interface for all service requests + interconnected projects
- Custom workflows per department: HR processes differ from IT
- Shared knowledge base: cross-functional documentation with the data governance
- Role-based access: each team sees only relevant data, also for security reasons
Top vendors for enterprise service management
- Easy Redmine: customisable projects per department with shared reporting. One platform for IT helpdesk, HR requests, and facilities management.
- ServiceNow: comprehensive but expensive and complex
One platform for all departments
Easy Redmine's WorkOps approach means departments share a common platform while maintaining their own workflows. IT tracks incidents, HR manages onboarding tasks, and facilities handles maintenance requests. All with unified reporting for leadership visibility.
