What is Jira Service Management?

Jira Service Management is Atlassian's enterprise service management platform, evolving from the original Jira Service Desk to provide comprehensive IT service management (ITSM) and support capabilities.

What is the alternative to Jira Service Desk?

Alternatives to Jira Service Desk include several robust tools such as Easy Redmine HelpDesk, Zendesk, Freshdesk, Zoho Desk, SolarWinds Service Desk, and open-source options like Zammad and Redmine. These alternatives provide varying features like omnichannel support, automation, incident management, shared inboxes, customizable workflows, and knowledge bases.

What does Jira Service Management include?

Jira Service Management (JSM) is Atlassian's comprehensive ITSM and ESM platform, built on Jira, offering tools for service desks, IT operations, and cross-team workflows.

JSM includes ITIL-aligned modules like incident, problem, change, and request management, with customizable workflows and approval processes.

It features asset and configuration management (via Assets/Insight app), service request portals, knowledge bases integrated with Confluence, and SLA tracking with real-time dashboards.

What does Jira Service Management include?

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