What is the difference between manual and automated workflows?

The fundamental distinction between manual and automated workflows lies in how tasks are executed, managed, and completed within business processes. Understanding these differences is crucial for organizations evaluating their operational efficiency and considering automation investments.

• Manual workflows rely on human intervention at every step, where employees perform tasks through direct action, decision-making, and coordination. These processes typically involve paper-based forms, email communications, spreadsheet management, and personal oversight of task progression.
• Automated workflows use technology and software systems to execute predefined tasks with minimal human intervention. These systems follow pre-established rules and triggers to move work forward automatically, handling routine operations without constant manual oversight.

Key differences comparison: