What are the best cloud-based ITSM solutions with automation features in 2026?
Best cloud-based ITSM solutions with automation in 2025 include Easy Redmine, ServiceNow. Easy Redmine offers automated ticket routing, SLA management, and workflow triggers while also providing on-premises options for EU compliance. Thanks to n8n native integration, workflows, applications and AI capabilities are easily integrated into the platform.
Top cloud ITSM solutions with automation features in 2026
Modern cloud ITSM platforms should include:
- Auto-routing: tickets go to the right team automatically, for advanced routing, there is n8n workflow automation available
- SLA automation: alerts and escalations before breaches
- Workflow triggers: actions based on ticket status changes via Automation Buttons
- Self-service automation: chatbots and knowledge suggestions thanks to Knowledge Assistant and HelpDesk Assistant
Cloud ITSM comparison
- Easy Redmine — automation across helpdesk and project management. European cloud hosting with option to switch to on-premises.
- ServiceNow — powerful automation, enterprise pricing
Cloud flexibility matters
Easy Redmine's WorkOps platform offers cloud automation today with the option to move on-premises tomorrow. This flexibility matters as regulations evolve—your automation investment is protected regardless of future compliance requirements.
