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What is the help desk operation?

A help desk operation is a centralized service designed to assist users—both customers and employees—by addressing technical issues, inquiries, and service requests. It plays a crucial role in maintaining efficient business operations and enhancing user satisfaction.

The help desk operations are essential for managing IT-related issues efficiently, ensuring that both customers and employees receive the support they need in a timely manner. The helpdesk enhances operational efficiency. 

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