Redmine HelpDesk – Elevate your support game
Are you searching for the best help desk for Redmine? Don’t settle for just a basic ticketing tool – Experience AI-powered support with Easy Redmine!
- Built for technology teams of 25+ users
- Integrated ITSM, Agile PM & Resource Management
- 100% open source & fully Redmine-compatible
1,000+
Clients worldwide
15+
Years of development
21
Languages
85
85 partners in 26 countries
100+
Experts for you
Why choose Easy Redmine HelpDesk?
When managing customer support, efficiency and speed are everything. With AI-powered automation, intelligent ticketing, and seamless ITSM integration, the Easy Redmine HelpDesk transforms your support workflow.
Smarter ticketing with automation
Reduce agent workload and speed up responses with an AI-powered Assistant that:
- Automatically categorizes tickets based on urgency and topic
- Suggests instant replies to common inquiries
- Learns from past interactions to improve accuracy over time
With AI handling repetitive tasks, your team can focus on solving critical customer issues instead of sorting tickets.
Organized support with SLA control
Handling a high volume of tickets? Our advanced ticketing system ensures:
- Automated ticket assignments based on expertise and availability.
- SLA tracking and escalation rules to maintain response quality.
- Custom workflows for prioritization and faster resolution.
Never lose track of an important request again—our system keeps everything structured and under control.
One platform for IT & Projects
Unlike standalone helpdesk tools, Easy Redmine provides a fully integrated environment where:
- ITSM, project management, and helpdesk operations work seamlessly together.
- Support tickets are linked to projects and tasks, ensuring full visibility.
- No need for multiple tools—everything is centralized in one platform.
This means fewer inefficiencies, better collaboration, and improved overall productivity.
Self-service powered by AI
Empower customers while reducing ticket volume through an AI-driven knowledge base.
- Automatically suggests relevant articles when users submit a query.
- Provides step-by-step guides to help customers resolve common issues.
- Lowers agent workload by allowing customers to find answers instantly.
The result? Fewer repetitive inquiries and more time for your team to focus on complex issues.
All channels, One Dashboard
No matter how customers reach out—email, live chat, phone, or social media—Easy Redmine ensures:
- All support requests are collected in one unified dashboard.
- Conversations remain seamless across different platforms.
- Teams can respond faster without switching between tools.
This omnichannel approach provides a smoother customer experience, ensuring that no ticket goes unanswered.
What makes our HelpDesk different?
Real-time insights and AI-powered analytics to optimize your support.
Cut down response times by up to 50%.
Reduce agent workload with AI automation.
Improve customer satisfaction with smart ticketing.
Easy HelpDesk – Your gateway to Easy Redmine
Easy HelpDesk isn’t just a support tool—it’s your entry point into the full power of Easy Redmine.
Why limit yourself to just a helpdesk plugin when you can upgrade to a full business solution? Here is what you can get:
- Advanced Project & Work management – Gantt charts, Agile, HelpDesk, CRM, Resource planning, and Git integration available.
- Cloud or On-premises – Choose the best setup for your needs.
- Modern & Intuitive interface.
- All-in-one solution – Everything Redmine needs in one place.
- Free 30-day trial, no credit card required.
How do users see it?
Michael Müller
Cyril Lécot
We adopted Easy Redmine six months ago in order to control all of our web projects. We are very happy as we now have a complete overview in terms of control of costs and staffing resources and we also have a powerful tool for interaction with our customers.
