Redmine Help desk plugin

The ultimate tool for customer support.

More than 70.000 Redmine users are supported via this Help desk solution by Easy - find out why...



Powerful Redmine Help desk management

Streamline all customer processes. Set your SLAs and provide your clients with top quality support and increase their satisfaction using Easy Redmine Help desk.

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Redmine Help desk plugin

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Features of Redmine Help desk plugin by Easy

Tickets from e-mail or simplified user interface
Sorting of tickets into projects according to customer/products or any other criteria
Automated e-mail notifications for clients during ticket processing
Definition of SLA – time to response, time to solve, proprieties, pre-paid hours
Reports per service project or client + stats of ticket processing
Customizable Help desk statistics
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Easy Help desk - your gateway to Easy Redmine 2018


Easy Redmine


Easy Redmine 2018 is a complete and extensible Redmine upgrade. Combination of new mobile design with useful plugins & features will make you enjoy your project management, improve communication & user experience and save your time. It is extensible with plugins for Resource, Agile, Finance, CRM, Help Desk and more.


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More features of Redmine Help desk plugin by Easy

Help desk dashboard

Management and assignment of tickets have never been easier! With new Help desk dashboard, you can efficiently handle your ticket and available resources. There is no need to open every ticket and create an update for assignment of responsibilities. You can just preview your tickets at the ticket pool provided by Help desk dashboard to identify the resources need to the given problem. To assign a specific ticket to a certain worker or special group of tickets, simply drag that ticket to one of your “easy buttons”.

What are easy buttons? They are fully customizable buttons that you will find on the Help desk dashboard and other plugins of Easy Redmine. Create and adjust them in settings, and use them to drag and drop your tickets to a specific person, category, ticket type, etc. What is the overall benefit? Easy manipulation of tickets without the need to leave the main dashboard, thus providing a convenient and efficient way of managing your Help desk.

Redmine Help desk plugin - statistics

Kanban for Redmine Help desk

Help desk Kanban ticket management from Easy Redmine is the ultimate tool for easier and more organized ticket processing. Help desk backlog gives you a comprehensive overview of the statuses of the tickets and a nice visualization of the current state of progress. The Help desk Kanban ticket statuses are customizable, thus you can either select from the list of existing statutes or create your own.

Redmine Help desk plugin - dashboard #1

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Help desk project overview

Would like to have a clear overview of your support clients? Help desk Project feature can help you with that! Project overview allows you to set and observe the number of contract hours according to SLA, the number of hours that have been already worked and the remaining hours. In addition to that, it provides with color coding for each project, which gives you with a nice visual representation of the current statuses of projects. Furthermore, you can easily categorize your projects, for example of the basis of the importance of particular customer or the level of services provided.

Redmine Help desk plugin - dashboard #2

Statistics for Help desk control

Tracking performance of you Help desk has never been easier. Thanks to the statistics feature you can get a quick overview of your support service performance. Help desk Statistics are incredibly customizable. For example, you can view performance by users, which shows you the number of closed tickets by a specific person, or by ticket status. You can view and compare statistics for a different time period, allowing for a good cross-sectional analysis of Help desk performance. All of these can be at your fingertips with the new Help desk statistics feature by Easy Redmine.

Redmine Help desk plugin - mail templates

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Complex Settings for Redmine Help desk


Using complex settings you can customize various parts of your Help desk. For example, you can create email templates for auto-replies and corporate logos and signatures. You can also configure you projects for automatic ticket assignment and set specify SLAs. To help you with installation and management of your Help desk 2016, we have created an easy to follow manual. There you can find explanation of all the settings and detailed description of the terms used in the Help desk by Easy Redmine. Follow the steps of our complex Redmine Help desk cookbook to get your Help desk up and running in no time

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How do users see it?


"Easy Redmine met our needs out of the box. The product is feature rich and the price is low compared to products with similar features. We are satisfied with the performance of the product and would not hesitate to choose it again."

Vladimir Zarov testifies to Easy Redmine
Vladimir Zharov
Senior Consultant
Awara IT Solutions, Russia

"We use Easy Redmine to simplify our work in managing projects. We made a few tweaks ourselves to this Open source application but we are overall very satisfied."

Elmar Branch testifies to Easy Redmine
Elmar Branch
Managing Director
Minkenberg Medien GmbH, Germany


IPMA & PMI standards compatible

IPMA PMI standards compatible logo 01 01

SHINE Consulting Ltd.- holder of accreditation of the Project Management Training Program “Project Management in Practice” (International Standard IPMA) and is also a member of the PMI R.E.P. Registered Education Provider. **The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.

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