All in one application - that is Easy Redmine
RTL Radio use Easy Redmine to maintain help desk, resources, attendance and of course all IT and software projects. We like the complexity - using all-in-one solution is just wonderful.
Easy Redmine CRMProjects & CRM are in one application now. Projects can have a CRM module turned on and thus you can track your leads, opportunities, quotations and clients. Sales communication is done from Redmine thanks to an e-mail integration. Sale forecasts are there as well and therefore, your website or shopping cart can easily be integrated with Easy Redmine and you can manage it all in one place.
CRM is a project level module. A CRM module lists CRM cases which have the following statuses: lead, opportunity, quotation, client, upsale, partner. It also sends e-mail notifications about updates and CRM cases can be tied with tasks and contacts.
Sales people send e-mails to customers as they update CRM cases. If the client replies, a CRM case is updated and all the sales communication is thus kept in one place - in a CRM case.
Any custom sales statistics can be defined. Two types of charts are available - a pie chart and a bar graph. Pie charts are useful and can be used to show: sales per country, sales per product, etc. Bar graphs can be used to show: sales performance per user or sales forecast per user.
Web contact forms or particular mailboxes can be processed in order to create a CRM case. A defined user is automatically assigned to a new CRM cases and e-mail templates can be automatically sent when the CRM case is created or when updated.
Expand your on-line business while managing it in your information system. There is a complex integration with a German e-commerce solution VirtueMart available. E-commerce orders are saved in particular projects as tasks or CRM cases. As you update the tasks, orders are updated as well. All is done via the Redmine REST API and plugins for VirtueMart.
Implementation of Easy Redmine is smooth and easy - find out more in case studies of our customers that already upgraded for Easy Redmine.