Help desk for Easy Redmine
This is a bundle of Easy Redmine plugins that streamlines all customer processes. Set your SLAs and provide your clients with a top quality support and increase their satisfaction using Easy Redmine Help Desk.
Try integrated Help desk solution by Easy Redmine for improved customer care and smoother processing. There are two basic ways of creating tickets – from e-mail or from a simplified user interface. Tickets are stored in projects where you can define SLAs, pre-paid hours, transfer 'unused' hours and easily generate reports.
- Tickets from e-mail or simplified user interface
- Sorting of tickets into projects according to customer/products or any other criteria
- Automated e-mail notifications for clients during ticket processing
- Definition of SLA – time to response, time to solve, proprieties, pre-paid hours
- Reports per project or client + overall stats of ticket processing
- Customizable Help Desk statistics
Alerts - early warning system
Easy Redmine Alerts are here to notify you about the updates that are relevant specifically to you. Users can define their own alerts and get notified via e-mail if the defined conditions are met. Typical alerts include milestone due dates, exceeded budgets, overdue tasks, etc.
Help desk director dashboard
Predefined personal dashboard suitable for Help desk director role is designed to provide at-a-glance awareness of current performance relevant to customer support management.
Help desk operator dashboard
Predefined personal dashboard suitable for Help desk operator role is designed to provide at-a-glance awareness of current performance relevant to customer support operation.