All in one application - that is Easy Redmine
RTL Radio use Easy Redmine to maintain help desk, resources, attendance and of course all IT and software projects. We like the complexity - using all-in-one solution is just wonderful.
It is a solution for complex Redmine Help Desk. It improves customer care and makes it more profitable. There are 2 basic ways of creating help desk tickets – from e-mail or from a simplified user interface. Tickets are stored in projects where you define SLA, pre-paid hours, transfer of „unused„ pre-paid hours and you have all reports at your fingertips.
tickets from e-mail or simplified user interface
sorting of tickets into projects according to customer / products or any other criteria
automated e-mail notifications for clients during ticket processing
definition of SLA – time to response, time to solve, proprieties, pre-paid hours
reports per service project or client + stats of ticket processing
invoicing sheets per project or client
transfer of „unused“ pre-paid hour to the future
customizable Help Desk statistics