Content

This is a bundle of Easy Redmine plugins that streamline all customer processes. Set your SLAs and provide your clients with top quality support and increase their satisfaction using Easy Redmine Help Desk. 

 

Help desk

It is a solution for complex Redmine Help desk. It improves customer care and makes it more profitable. There are two basic ways of creating help desk tickets – from e-mail or from a simplified user interface. Tickets are stored in projects where you define SLA, pre-paid hours, transfer of „unused„ pre-paid hours and you have all reports at your fingertips.

Key features:

  • Tickets from e-mail or simplified user interface

  • Sorting of tickets into projects according to customer/products or any other criteria

  • Automated e-mail notifications for clients during ticket processing

  • Definition of SLA – time to response, time to solve, proprieties, pre-paid hours

  • Reports per service project or client + stats of ticket processing

  • Customizable Help Desk statistics


Alerts - early warning system

This Easy Redmine plugin notifies you right when you need it. All users can define their own alerts and, afterward, they are notified via e-mail if the defined condition is met. Typical alerts are: milestone due date is approaching, the budget of the projects/tasks is about to be exceeded, tasks are overdue, users have not logged enough time spent, etc.

Key features:

  • Sends e-mail notifications to one or more users

  • 3 categories of notifications

  • Configuration of conditions for notification on tasks, projects, milestones

  • Configuration of time when the conditions should be evaluated


Additional information
Free Trial

Easy Redmine 2018 upgrade
Top plugins & features
New & mobile design
Server upgrades
Global cloud

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