All in one application - that is Easy Redmine
RTL Radio use Easy Redmine to maintain help desk, resources, attendance and of course all IT and software projects. We like the complexity - using all-in-one solution is just wonderful.
This is a bundle of Easy Redmine plugins that streamline all customer processes. Set your SLAs and provide your clients with top quality support and increase their satisfaction using Easy Redmine Help Desk.
It is a solution for complex Redmine Help Desk. It improves customer care and makes it more profitable. There are 2 basic ways of creating help desk tickets – from e-mail or from a simplified user interface. Tickets are stored in projects where you define SLA, pre-paid hours, transfer of „unused„ pre-paid hours and you have all reports at your fingertips.
tickets from e-mail or simplified user interface
sorting of tickets into projects according to customer / products or any other criteria
automated e-mail notifications for clients during ticket processing
definition of SLA – time to response, time to solve, proprieties, pre-paid hours
reports per service project or client + stats of ticket processing
invoicing sheets per project or client
transfer of „unused“ pre-paid hour to the future
customizable Help Desk statistics