You can easily create access to you HelpDesk for anonymous users. Simply follow this tutorial and make your HelpDesk project accessible for creation of tickets by anonymous users.

Additional information
Free Trial

Easy Redmine upgrade
Top plugins & features
New & mobile design
Server upgrades
Global cloud

Start Free Trial

Try Easy Redmine in a 30-day free trial

Full-featured, 30 Days, SSL protected, Daily Backups, In your Geo Location