¡Un producto muy útil!
Nuestro entorno de trabajo se basa exclusivamente en el producto de easy redmine - tareas, objetivos-, lo gestionamos todo en una misma plataforma que nos ayuda a planificar, observar los progresos y mucho más.
We have improved user experience via "Tags" and main menu definition per user type. Any project can be set as a "help desk" project.
Any filter can be saved as a tag which displays in a page heading next to the headline. This little tweak makes filters easily accessible.
Redmine is all about lists which look monotone sometimes. We have made it more vivid via avatars of assignees.
Main menu of the Easy Redmine can be defined per user type now. It is useful for example for the help desk users, who do not need to see all menu items. You can have as many user types as you need thus you can have different menu for clients, sales staff, programmers etc.
Any project can be set as a "help desk" project. Help Desk is afterwards adjustable from project settings.
If the SLA is set, tasks have respective fields afterwards - time is down counted to SLA deadline
Help Desk projects have new fields for quick monitoring: