Problem setting up Help desk with Gmail

The common problem with setting up Help desk for Gmail account

1. Go to your Gmail account which you will use for HelpDesk , go to "Settings" and then click on "Forwarding and POP/IMAP" and enable IMAP.

2. Click on this link "" and enable access for less secure apps.

3. Click on this link to reset your Gmail (this will allow the access to your Gmail from HelpDesk)  " "

4. Configure your HelpDesk mail as before NOTE: fill columns with your details, picture is just for instructional purpose

5. Then click on the test button down below, it should pop up an icon with successful connection 

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