Content

Awara IT Solutions is a unique service provider of IT solutions for modern and efficient business in Russia. Operating within the Awara Group since 1998, the company serves customers from Scandinavia and Western Europe.

Challenge:

Before the Easy Redmine implementation, the client was using three systems simultaneously: Redmine and MS project for project management, and Kayako for support services automation. The main disadvantages of this overall solution were:

  • Multi-platform
  • Non-availability of tracking of Support and Project tasks in one system

That's why the main requirement for Easy Redmine were complexity - aggregation of different business processes – such as a Planning, Project Management, Support Automation, Budget tracking, Back office processes: personal time management, attendance, payrolls – into one system.

 

Implementation:

Awara bought Easy Redmine in November 2013 and they chose the on-premise solution for unlimited count of users. Consequently, they switched to Easy Redmine completely in May 2014. During this period, a large amount of work was performed by Easy Redmine and Avara IT teams. Mutual settings and system adjustments were implemented. Thanks to the flexibility of setting, the majority of the client's requirements were implemented using the standard settings tools and more specific requirements were customized on–demand.

In practice, Awara IT uses:

  • Project realization - task tracking, Gantt Charts, task timer for entering time spent, advanced custom fields, filter and list options, Quick Planner tables and Resource Management, Knowledge base
  • Support service automation - creation of support mailboxes for automated ticket processing, maintenance projects, "Clients portal" for client access and task templates using a “Magic Button” (Java script helper – allows to create tasks with predefined parameters)
  • Financial management – Budget planning, transparent wage costs, salary count automation, cost tracking of every task (Activation of “Money” module on the task level)

Awara IT - Easy redmine 2014 - Project budget - wage costs monitoringExample:

The client pays 7200 Rub per month for maintenance services

The workers' hourly rate is 400 Rub per hour

Estimated Time is 9 hours, Spent time is 8 hours

Planned profit is 3600 Rub , Real profit is 4000 Rub

Client testimonial:

Working with Easy Redmine completely satisfies all of our requests. Nevertheless, we are still waiting for implementing new features such as:

  •   Graphic stats
  •   More flexible answers settings in helpdesk
  •   Some tool within the system for logo changing

Anyway, on the current PM software market, Easy Redmine has a worthy level in comparison to other systems. We wish Easy Redmine team ambitious plans and inspiration!

“Easy Redmine satisfizo nuestras necesidades más de lo esperado. El producto tiene muchas funciones y el precio es bajo comparado con otros productos con funciones similares. Estamos satisfechos con el rendimiento del producto y no dudaríamos en volver a escogerlo”.

Vladimir Zarov cuenta a Easy Redmine que Awara usa Easy Redmine

 

Plugins used:

awara-it-solutions-msproject-redmine-and-kayako-features-merged-in-easy-redmine2

Field:IT consulting.

Employees: 180+
Current applications: Redmine, MS project, Kayako
Implementation in:2013

www.awara-itsolutions.com

Additional information

Get Easy Redmine for:

Smooth Project Management

Improved User Experience

Better Internal Communication

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What actually is Easy Redmine?

Easy Redmine is an Open Source software for complex project management with extensions for resources, finance and customer management. In the cloud or on your own server, all comes with professional implementation and support.

CIOreview Stamp Easy Redmine Top 20 Open Source Provider
iOS ANdroid compatible Easy Redmine
IPMA PMI standarts compatible Easy Redmine 01

*SHINE Consulting Ltd.- holder of accreditation of the Project Management
Training Program “Project Management in Practice” (International Standard IPMA)
and is also a member of the PMI R.E.P. Registered Education Provider.
**The PMI Registered Education Provider logo is
a registered mark of the Project Management Institute, Inc.

 

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How is Easy Redmine Evaluated by Users Who Have Upgraded from Redmine?

Watch VIDEO Testimonial by Easy Redmine User

 

What users say about Easy Redmine on Capterra?

  • All in one application - that is Easy Redmine

    Aug 25, 2015

    RTL Radio use Easy Redmine to maintain help desk, resources, attendance and of course all IT and software projects. We like the complexity - using all-in-one solution is just wonderful.

    Timo Muller
    Chief Information Officer , RTL Radio Deutschland GmbH
    5/5
    Overall
    5/5
    Ease of Use
    5/5
    Customer Support
  • AllInOneSolution for project management

    Apr 5, 2016

    Easy Redmine is a great software that helps us manage project costs, better define our work and is packed with many features that were missing in Redmine. All this embedded in a user-friendly interface.

    Nelson Rodrigues
    Belo Solutions
    4/5
    Overall
    4/5
    Ease of Use
    5/5
    Customer Support
  • Better control over cost and staffing resources

    Mar 24, 2016

    We adopted Easy Redmine six months ago in order to control all of our web projects. We are very happy as we now have a strong visibility in terms of control of costs and staffing resources and we also have a powerful tool for interaction with our customers.

    Cyril Lécot
    Operations Manager , Netquarks
    4/5
    Overall
    5/5
    Ease of Use
    5/5
    Customer Support
  • Easy and robust project management

    Apr 21, 2016

    EasyRedmine is a real step-forward compared to Redmine! More functionalities thanks to many plugins. Better user interface. Very reactive and professional customer service.

    IT Department
    Monaco Paradigm
    5/5
    Overall
    5/5
    Ease of Use
    5/5
    Customer Support
  • Help desk solutions

    Jun 29, 2016

    Professional solution with a lot of features. It help us to manage our customers in more efficient way. Highly recommended especially if you are IT company.

    Felicien Bikang
    WORLD-INNOV.COM
    5/5
    Overall
    5/5
    Ease of Use
    5/5
    Customer Support
  • Lot of useful extra plugins

    Jun 11, 2016

    Akquinet is using Redmine for years. We love all the extra plugins and support that Easy Redmine delivers to let us focus on our job.

    Konrad Mattheis
    Head of Consulting , Akquinet
    5/5
    Overall
    4/5
    Ease of Use
    5/5
    Customer Support
  • Powerful Project Management Tool

    Apr 27, 2016

    Simple Interface and easy to use. Flexible and fit your own need.

    Helen Tang
    Cherrypicks
    4/5
    Overall
    4/5
    Ease of Use
    4/5
    Customer Support
  • Very good software for planning and reporting IT projects

    Apr 6, 2016

    We use Easy Redmine every day to plan projects and all staff reports the time they work using the brilliant timer feature. 

    Mattias Eriksson
    Team manager , People and Solutions AB
    5/5
    Overall
    5/5
    Ease of Use
    5/5
    Customer Support
  • Very useful product!

    Apr 6, 2016

    Our working environment is all based on easy redmine product- tasks, milestones, all managed in one platform which helps us to planing, view progress and more! 

    Alon Almog
    IT , Gita Technologies
    5/5
    Overall
    5/5
    Ease of Use
    5/5
    Customer Support

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