Tags above all entities
Any filter can be saved as a tag which displays in a page heading next to the headline. This little tweak makes filters easily accessible.
Tags above projects
Tags above tasks
Avatars in tasks' lists
Redmine is all about lists which look monotone sometimes. We have made it more vivid via avatars of assignees.
Customizable main menu
Main menu of the Easy Redmine can be defined per user type now. It is useful for example for the help desk users, who do not need to see all menu items. You can have as many user types as you need thus you can have different menu for clients, sales staff, programmers etc.
Custom menu for the help desk client
Definition per user type
Redmine as a complex Help Desk now
Any project can be set as a "help desk" project. Help Desk is afterwards adjustable from project settings.
Redmine Help Desk Setting
SLA on tasks
If the SLA is set, tasks have respective fields afterwards - time is down counted to SLA deadline
Help Desk Projects in Redmine
Help Desk projects have new fields for quick monitoring:
- Help Desk prepaid hours according to SLA
- Hours worked last month
- Hours worked this month