All in one application - that is Easy Redmine
RTL Radio use Easy Redmine to maintain help desk, resources, attendance and of course all IT and software projects. We like the complexity - using all-in-one solution is just wonderful.
We have improved user experience via "Tags" and main menu definition per user type. Any project can be set as a "help desk" project.
Any filter can be saved as a tag which displays in a page heading next to the headline. This little tweak makes filters easily accessible.
Redmine is all about lists which look monotone sometimes. We have made it more vivid via avatars of assignees.
Main menu of the Easy Redmine can be defined per user type now. It is useful for example for the help desk users, who do not need to see all menu items. You can have as many user types as you need thus you can have different menu for clients, sales staff, programmers etc.
Any project can be set as a "help desk" project. Help Desk is afterwards adjustable from project settings.
If the SLA is set, tasks have respective fields afterwards - time is down counted to SLA deadline
Help Desk projects have new fields for quick monitoring: