Adamas - complex project management solution for internal development department

Challenge:

The client required a SaaS application for complex project management & help desk for internal development department.

The system was supposed to improve the following business processes:

1. Project management – planning, task tracking, entering time spent, Gantt charts, reports
2. Tool for agile development
3. Complex Solution for Help Desk

Implementation:

Adamas have been using Easy Redmine since April 2014. Easy Redmine is used as a unified complex system for work coordination between internal development department, 4 groups of external developers and an internal support team. Each of these groups have their own access levels, rights and permissions.

In practice, Adamas use:

1. Planning using "Agile board" and the "Resource allocation" plugin, Gantt charts, Quick Planner table, Cost calculation
2. Project realization - task tracking, advanced custom fields for tasks and task trackers, e-mail notifications about tasks and milestones that are overdue, reports using saved filtered tasks queries, spent time entering
3. Help desk automation – for this purpose, 6 mailboxes for different service types were created. Each mailbox is processed every 5 minutes, and the incoming e-mails are imported into Easy Redmine as tasks and are assigned to the respective support projects. Imported tasks have a predefined assignee, tracker, status, estimated time and due date.

Other features that were implemented as custom modifications:

1. Task status can’t be changed without a comment
2. Quick project planner improvement – possibility to modify the quick planner form and add any tasks parameters (project level customization)
3. Workflow improvement – allows to connect task statuses and roles. This means, that if someone changes the status of the task – the task assignee will be automatically changed to the user with a respective role (project level customization).

Plugins used:

• Resource Management
• Agile board
• Help Desk 
• Project Cost Estimation
• Alerts, Early Warning System
• Computed Custom Fields
• Quick Project planner